FAQs

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• I have switched to a different bank account. How do I update my direct deposit information? Open Closed

  If your banking information changes, you can easily update this information through your online account. Log in to your account, then click on Profile in the … Read more…the full answer

• I received my reimbursement in the form of a check and forgot about it. Can I still deposit the check into my bank account? Open Closed

  That will depend on the date the check was issued, If the check is: Less than 180 days from the issued date, yes, the check can be cashed or deposited into your bank account. More than 180… Read more…the full answer

• If I didn't use all the money allotted to my FSA during the benefit period, can I get the money refunded to me? Open Closed

  The IRS created the "use or lose" rule, which states that all money left in your FSA is forfeited after the benefit period ends … Read more…the full answer

• Can I transfer money from one FSA to another? Open Closed

  Generally no, the Health Care FSA (HCFSA), Limited Expense Health Care FSA (LEX HCFSA) and Dependent Care FSA (DCFSA) are separate accounts, and money cannot be transferred between or among them. Plus, claims can't be reimbursed that are not consi… Read more…the full answer

• What is paperless reimbursement? Open Closed

  FSAFEDS offers paperless reimbursement for your Health Care FSA (HCFSA) through a number of FEHB and FEDVIP plans. This means that when you or your provider file claims with your FEHB or F… Read more…the full answer

• How will my FEHB or FEDVIP plan know that my dependents are covered under my health insurance? Open Closed

  You provide your plan with this information when you enroll in FSAFEDS, or when there has been a change in your enrollment. … Read more…the full answer

• How does my FEHB and/or FEDVIP plan know to submit claims for my dependent to my FSA? Open Closed

  Your plan submits all claims for all family members covered under your plan to FSAFEDS via the enrollee's Social Security number (SSN). If you are not the plan enrollee, you will need to provide that information during enrollment. … Read more…the full answer

• Will my plan submit expenses for OTC health care-related items via paperless reimbursement? Open Closed

  No. Since non-prescription health care-related items are not eligible expenses under FEHB coverage, your plan will not process these claims, and there will be no Explanation of Benefits (EOB) information from your insurance carrier to send to FSA… Read more…the full answer

• Is handwritten documentation considered acceptable when submitting a claim for reimbursement? Open Closed

  Yes, as long as the handwritten documentation includes the provider's stamped information and/or credentials. … Read more…the full answer

• Are gift cards considered an eligible form of payment? Open Closed

  Yes. Gift cards are considered an eligible form of payment for an eligible out of pocket expense. When submitting a receipt for reimbursement, please make sure to include the following: Patient's Name - the name… Read more…the full answer