FAQs

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• What documentation do I need to submit to be reimbursed for eligible over-the-counter (OTC) drugs and medicines? Open Closed

  An itemized receipt is required for over-the-counter (OTC) drugs and medicines. Provider's Name Name of Medicine or Drug Date of Purchase Purchase Amount However, if the OTC item is c… Read more…the full answer

• Can I just submit my credit card receipt supporting documentation? Open Closed

  No, credit card receipts and canceled checks are not acceptable forms of documentation because they do not have the itemized information required by the IRS to verify expense eligibility. Learn more about … Read more…the full answer

• How should I submit my gym membership claims if I pay for the full amount upfront? Open Closed

  For a gym membership to even be considered for reimbursement under a Health Care FSA, you must have: Approved Letter of Medical Necessity … Read more…the full answer

• How do I know if you received my claim? Open Closed

  When you submit your Health Care, Limited Expense Health Care or Dependent Care FSA claim to FSAFEDS, you can receive confirmation by email so you know your claim has been received. To take advantage of this free, convenient service, includ… Read more…the full answer

• How do I know if a claim has been denied? Open Closed

  If you submit a claim that is partially or fully denied, you will receive a notice from us with detailed information on why the claim was denied. If applicable, the notice will also explain documentation that you may provide to allow the claim to … Read more…the full answer

• How do I appeal a claim that has been denied? Open Closed

  You have the right to appeal any FSAFEDS denial that involves your Health Care FSA, Limited Expense Health Care FSA, or Dependent Care FSA. Common reasons for appealing a claim include: A claim or request for reimbursement was not p… Read more…the full answer

• How long will it take to receive reimbursement? Open Closed

  Most claims are processed within one to two business days after they are received and verified. Payments are sent shortly thereafter via direct deposit. You can update your direct deposit information any time through your … Read more…the full answer

• I faxed separate claim forms within a few days of each other for recent expenses I incurred. Will my reimbursements be combined or deposited separately? Open Closed

  If you submit multiple claim forms within a few days of each other, there is a chance they will be processed on the same day. This means your total reimbursement amount may be combined and appear as one deposit. For Example: … Read more…the full answer

• How are future expenses handled? Open Closed

  You may not be reimbursed for eligible expenses until they have been provided and you have incurred the expense. For more information on expenses with future dates and reimbursement, browse our D… Read more…the full answer

• I'm required to pay for my child's day care expenses upfront at the beginning of each month. Can I be reimbursed immediately since I paid it in full? Open Closed

  Unfortunately, no. IRS rules require that expenses can only be reimbursed after the service was actually provided. Here are two ways you can submit: Submit expenses for a full month after that month h… Read more…the full answer