FAQs
Check out our FAQs to get the answers you need as quickly as possible.
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Page 18 of 23, Showing 10 Results
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Can my agency provide a waiver for me to recoup any funds remaining in my FSA? Open Closed
No, your agency does not have the authority to provide waivers for you or any other employee regarding funds that may be forfeited. Getting reimbursed for funds remaining in your FSA after the benefit period ends is considered deferred comp… Read more…the full answer
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What happens to the forfeited money? Open Closed
At the end of each benefit period, forfeited funds are returned to the FSAFEDS Program by our third party administrator, HealthEquity. Per IRS guidelines, forfeited funds are used toward the employer's administrative expenses for this program.… Read more…the full answer
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What is paperless reimbursement? Open Closed
FSAFEDS offers paperless reimbursement for your Health Care FSA (HCFSA) through a number of FEHB and FEDVIP plans. This means that when you or your provider file claims with your FEHB or F… Read more…the full answer
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Which FEHB and FEDVIP plans participate in paperless reimbursement? Open Closed
Currently there are many participating plans. FSAFEDS continues to work with other FEHB and FE… Read more…the full answer
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How does paperless reimbursement work? Open Closed
Once your FEHB or FEDVIP plan (PDF) processes your claims (medical, certain dental, vision, and prescription claims), the plan will forward your out-of-pocket expense(s) electronically to … Read more…the full answer
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Is paperless reimbursement available for all FSAs? Open Closed
No. paperless reimbursement (PR) is only available for a Health Care FSA, the FSA that can reimburse you for eligible health, dental and vision expenses from… Read more…the full answer
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If I'm enrolled in paperless reimbursement, do I have to file claims? Open Closed
Little or no action is required to file your claim for paperless reimbursement. Once your claim has been processed by your FEHB plan or FEDVIP plan, the claim will automatically forward to the FSAFEDS program. However, you must still file c… Read more…the full answer
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Does paperless reimbursement speed up the FEHB or FEDVIP claims-paying process? Open Closed
No, it doesn't. The timeline for your FEHB and/or FEDVIP plan to process a claim has not changed. Although once your claim has been processed, it will automatically be submitted to your FSAFEDS account. Your FEHB plan forwards your retail and mail… Read more…the full answer
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Do I still pay my co-pays, deductibles, and other out-of-pocket expenses? Open Closed
Yes, paperless reimbursement does not change your relationship and obligations to your health care providers in any way. You are expected to make payment for your eligible out-of-pocket expenses… Read more…the full answer
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How often does FSAFEDS receive the file of processed claims from my FEHB plan? Open Closed
FSAFEDS receives an electronic file for claims processed the prior week from each participating plan.… Read more…the full answer
Need to call us?
Toll-Free Number:
877-FSAFEDS (372-3337)
Toll-Free Number for Overseas Participants:
+1 650-577-5294
TTY Line:
866-353-8058
FSAFEDS Benefits Counselors are available Monday through Friday from 9 a.m. until 9 p.m. Eastern Time.