FAQs

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• How long will it take to receive reimbursement? Open Closed

  Most claims are processed within one to two business days after they are received and verified. Payments are sent shortly thereafter via direct deposit. You can update your direct deposit information any time through your … Read more…the full answer

• Can I be reimbursed for a claim that is more than the current amount in my FSA account? Open Closed

  The answer depends on the type of FSA you have: For a Health Care FSA or a Lim… Read more…the full answer

• I've been reimbursed for more than what I've contributed. Why? Open Closed

  With a Health Care FSA (HCFSA) and a Limited Expense Health Care FSA (LEX HCFSA), you have access to the full amount of your annual allotment (FSA contribution), even before the entire annual allotment has been deducted from your paycheck. Once yo… Read more…the full answer

• Do I need to have my full allotment in my HCFSA or LEX HCFSA account before I can submit claims? Open Closed

  No. Unlike a Dependent Care FSA (DCFSA), you'll be fully reimbursed for eligible claims incurred up to your annual allotment (plus any carryover, if applicable). This is true regardless of how much you have contributed to the account, as l… Read more…the full answer

• What if the amount I received is more than I requested? Open Closed

  If you receive a reimbursement that's more than you requested, or are owed, you need to notify us of the overpayment. FSAFEDS will work with you to reconcile the overpayment.… Read more…the full answer

• I received my reimbursement in the form of a check and forgot about it. Can I still deposit the check into my bank account? Open Closed

  That will depend on the date the check was issued, If the check is: Less than 180 days from the issued date, yes, the check can be cashed or deposited into your bank account. More than 180… Read more…the full answer

• What if my agency withholds the wrong amount? Open Closed

  If you notice an error regarding your allotment, please notify us as soon as possible. FSAFEDS will work with BENEFEDS to determine the required course of action. If the error results in t… Read more…the full answer

• If I didn't use all the money allotted to my FSA during the benefit period, can I get the money refunded to me? Open Closed

  The IRS created the "use or lose" rule, which states that all money left in your FSA is forfeited after the benefit period ends … Read more…the full answer

• Can I transfer money from one FSA to another? Open Closed

  Generally no, the Health Care FSA (HCFSA), Limited Expense Health Care FSA (LEX HCFSA) and Dependent Care FSA (DCFSA) are separate accounts, and money cannot be transferred between or among them. Plus, claims can't be reimbursed that are not consi… Read more…the full answer

• What is paperless reimbursement? Open Closed

  FSAFEDS offers paperless reimbursement for your Health Care FSA (HCFSA) through a number of FEHB and FEDVIP plans. This means that when you or your provider file claims with your FEHB or F… Read more…the full answer