FAQs
Check out our FAQs to get the answers you need as quickly as possible.
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What are the important FSA dates and deadlines I need to know? Open Closed
FSAFEDS Event or Deadline Key Dates … Read more…the full answer
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What is open season for enrollment? Open Closed
Open season is the designated time period for enrollment each year and occurs in November and December (specific dates are announced by OPM prior to open season). Enrollment in a DCFSA through FSAFEDS is voluntary, and your participation will NOT… Read more…the full answer
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How do I get reimbursed for eligible expenses from an HCFSA or LEX HCFSA? Open Closed
You must file a Health Care FSA (HCFSA) or Limited Expense Health Care FSA (LEX HCFSA) claim with FSAFEDS to be reimbursed for eligible expenses. You can submit y… Read more…the full answer
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How do I get reimbursed for my DCFSA expenses? Open Closed
You must file a Dependent Care FSA (DCFSA) claim with FSAFEDS to be reimbursed for an eligible dependent care expense. You can submit your clai… Read more…the full answer
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What documentation do I need to submit to be reimbursed for eligible over-the-counter (OTC) drugs and medicines? Open Closed
An itemized receipt is required for over-the-counter (OTC) drugs and medicines. Provider's Name Name of Medicine or Drug Date of Purchase Purchase Amount However, if the OTC item is c… Read more…the full answer
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Can I submit claims for expenses that I incurred prior to my effective date? Open Closed
No. You submit claims for expenses you incur on or after the first day of the benefit period during which you're enrolled. … Read more…the full answer
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I live overseas. Can I be reimbursed in foreign currency? Open Closed
No. FSAFEDS will reimburse you in U.S. dollars. If you pay your provider in foreign bills, please convert the amount that you are submitting for reimbursement and enter it in U.S. dollars when you submit your claim.… Read more…the full answer
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How should I submit my gym membership claims if I pay for the full amount upfront? Open Closed
For a gym membership to even be considered for reimbursement under a Health Care FSA, you must have: Approved Letter of Medical Necessity … Read more…the full answer
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How do I know if you received my claim? Open Closed
When you submit your Health Care, Limited Expense Health Care or Dependent Care FSA claim to FSAFEDS, you can receive confirmation by email so you know your claim has been received. To take advantage of this free, convenient service, includ… Read more…the full answer
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How do I appeal a claim that has been denied? Open Closed
You have the right to appeal any FSAFEDS denial that involves your Health Care FSA, Limited Expense Health Care FSA, or Dependent Care FSA. Common reasons for appealing a claim include: A claim or request for reimbursement was not p… Read more…the full answer
Need to call us?
Toll-Free Number:
877-FSAFEDS (372-3337)
Toll-Free Number for Overseas Participants:
+1 650-577-5294
TTY Line:
866-353-8058
FSAFEDS Benefits Counselors are available Monday through Friday from 9 a.m. until 9 p.m. Eastern Time.